Managing IT Workers
Wednesday, September 30th, 2009 Posted in News and Blogs | 45 Comments »Jeff Ello, writer at ComputerWorld, recently wrote in an op-ed that he can sum up every IT Management article/book/etc. that has been published: "Geeks are smart and creative, but they are also egocentric, antisocial, managerially and business-challenged, victim-prone, bullheaded and ...
New Dell Laptop Charges Without Wires
Wednesday, September 30th, 2009 Posted in News and Blogs | 247 Comments »Dell has unveiled a new laptop in its Latitude line that is turning heads this week. The feature on the new Latitude Z that is getting the most attention is its wireless charging dock that works sort of like one ...
How To Apologize Online
Tuesday, September 29th, 2009 Posted in News and Blogs | 91 Comments »Bad customer service happens. We all know it. We've all been on the receiving end of it. For those of us who deal with the public, we've all had our less than stellar days. For e-Businesses, sometimes it's not a ...
An “Email Diet”
Monday, September 28th, 2009 Posted in News and Blogs | 57 Comments »ComputerWorld tells the story of one CIO who, upon hearing a large number of complaints about the volume and relevance of email, decided to do something about it. Tony Murabito of Cubist Pharmaceuticals Inc. set a goal of ...
It’s Not About Web Traffic Anymore
Monday, September 28th, 2009 Posted in News and Blogs | 72 Comments »I had an "A-ha" moment the other day thanks to my friend, Barbara, founder of Bloom with Barbara Scala. Barbara is an enterpreneur that offers life coaching and a variety of services to facilitate career transitioning and networking among women. In ...
AT&T Launches MMS Today
Thursday, September 24th, 2009 Posted in News and Blogs | 124 Comments »What are they thinking? AT&T is launching its multimedia messaging service (MMS) to iPhone customers today (this afternoon; eastern time). MMS allows users to send picture and video messages. The service will be at no additional charge. In other words, prepare for ...
High Tech’s Low Standards Of Customer Service
Thursday, September 24th, 2009 Posted in News and Blogs | 55 Comments »You guessed it! Today's headline is a lead-in to another Gmail outage. Memo to Google: Just because you are giving it away for free, doesn't excuse you from repeat outages. People depend on their e-mail. It's a big deal when ...
Dangers of Social Networking
Thursday, September 24th, 2009 Posted in News and Blogs | 57 Comments »Since the advent of social networking tools such as MySpace, Facebook and Twitter, there have been those who expressed concern over the sharing of personal information in a public forum like the internet. Including me. I have kids too. These ...
